Windows 11 snipping tool can also screen record. Browsers can view PDFs these days.

Why would a standard user need any others? That would just be bloat to preinstall them.

I’ve never seen TikTok or Netflix preinstalled on a clean windows install. Are you sure your experience isn’t from images setup by e.g. laptop sellers?

Refunds are supposed to be for faulty products or not meeting your expectations/needs. It sounds like the product did exactly what you wanted it to do, therefore even though allowed, claiming the refund is still a scummy move (all discussions regarding corporate profits e.t.c. aside). You should just cancel the subscription and not pay for any future months.