Yeah the support is what pulls me to them but anymore unless I need the form factor of the pi it’s hard to justify them. Like the only place I see a hobbyist use for the Pi is 3d printers. Outside of that everything else seems like a small form factor desktop is better.
I work in retail, but my homelab isn’t super extensive just a nas, a Plex server, and a couple proxmox boxes.
Closet I’ve ever come to being in IT was back when I was still in college and took some a networking class and some web development classes but that was many moons ago.