• 3 Posts
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Joined 7 months ago
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Cake day: December 28th, 2023

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  • In my experience the AI assistant is just trained on the information available on the firm’s website.

    In 2024 I never just call a company expecting to be able to be assisted by a person. It’s always quicker and easier to figure out how to interact with said company online. The only times you call are when it’s not possible to resolve your query by interacting with them online.

    That being the case, the entire purpose of the AI in this case is just to make it less convenient to call them. “Have you tried to resolve your issue online? Are you really sure about that? Maybe I could paraphrase this blog post from our website written by an intern 12 years ago.”





  • refuse.

    That’s just not practically possible.

    OP said they’re running a small business. It’s great that they want to fly the flag for FOSS, but they’re not in the business of promoting and advocating for FOSS. They still need to do the things they need to do.

    Refusing to file your taxes on the grounds that the software provided is not open source is a great way to no longer be in business.



  • It might seem that way but it’s a fairly arrogant assertion. They’re a sophisticated organisation with a lot of well experienced people guiding them. As an outsider it’s easy to criticise their seemingly endless series of bad decisions, but I’m still confident that internally all of these decisions seemed like a good idea at the time.

    Besides which, this would be a good reason to fork their codebase rather than starting from scratch.