I have the same experience as you do, but there’s a reason that the big ISPs continue to be big: The majority of customers seems to prioritize a lower price than a better level of support.
(Also, I’m not just talking about ISPs. I meant customer support in general and how the view has changed from “keeping a customer is much cheaper than gaining one” to “cattle, cattle, cattle. If we lose one, there’s hundreds to gain”.)
Nice try. But let’s play with the thought that there’s no way we can let a rookie listen in on customer calls and gradually work their way into the role until they have enough experience… What about hiring technicians/professionals that has been working with the products/services for 10 years?
That would be a way of getting competent customer support people, right?
And just to clarify my comment that you replied on: The problem today is that most often there’s no career path for the customer support rookies and the pay is so lousy that most people just work customer support until they get something better.
That’s definitively the correct way to avoid getting experienced people in the customer support.
Unpopular opinion and rant: Us, the consumers, brought this on ourselves. Not intentionally but it was a slippery slope.
No one I know did ever ask the sales representative “does your customer support answer within 5 minutes and will I always reach a representative with att least 10 years of experience, that has the authority to make real decisions?”. No, but we were all very interested about the pricing of the service/product.
Then these “Please press 1 for…” happened… and no one of us really cared about the change because the service providers offered a much lower price than the ones with customer support representatives with 20 years of experience. Since all of us went for the cheapest provider, the other ones had to cut cost to be able to offer their service on a competitive price level. So then there were no one offering competent support with representatives that knew their shit. And it slowly continued to go downhill…
So here we are with shitty services, which we pay for, where we all are treated as cattle.
If people at least started to ask for better customer support there would someone, who wants to climb the corporate ladder, creating a PowerPoint presentation with a real VIP Service Level. Of course it will cost more money, because real people cost money, but we would att least get what we want.
But no. Consumers will still go for the lowest price.
Unable to understand and/or admit that both sides can be bad. It’s ok to admit the “your team” did some nasty shit and it doesn’t in any way cancel out what the other “team” did.
Also, Winning an argument doesn’t in any way make you a winner. Actually, an argument that someone “won” often doesn’t lead to a change for the better or even make anyone convinced that your arguments were valid.
What’s is the main topic of your blog?
You really don’t understand how Blu-ray works, do you?
Regarding Blu-ray as a medium for movies: Sony isn’t able do that kind of damage.
Blu-ray Association would go bananas:
Why are you worried about Sony owning the blu-ray format?
Here we go again…
Five Guys have a vanilla milkshake till bacon … Yummmmm
Ok my god. I had an Samsung Omnia 7 and I loved the Metro UI.
Remote Desktop to a Windows 2008 Server and try to open the Start Menu by clicking a single pixel in the left lower corner… Shoot me.
Going public introduces shareholders that prioritizes return on investment as opposed to making technology and knowledge about technology accessible for many.
It doesn’t always end this way but often enough to worry about it…
Just curious… What are your expectations for sanctions that have been in effect for a year or so?
You have an impression about what they don’t talk about on TV based on that you don’t watch TV?
They are extremely toothless in the sense of making continuation of the war less interesting.
If it was “toothless”, Putin and his propaganda machinery wouldn’t bother commenting on it so often.
In many cases it’s doing business and not just the payment!/compansation that the sanctions is about.
Apple could have tried to work with them and said something like “We’ll pay when the embargo ends”
…aaaaand that would most likely be trying to circumvent the sanctions by essentially receiving credit from Kaspersky on delivered services.
Not saying the situation is optional, but the sanctions would be extremely toothless if it was that easy to circumvent.
So Microsoft is essentially doing what Google and Apple have been doing for years and we think Microsoft are anti consumer because of this?
I’m pretty sure they essentially are “one time use” only.
Extremely simplified:
They run for 20-30 years without refueling, which means the reactors/system could be built more compact, a higher level of safety and require less maintenance / monitoring / fine-tuning.
All those parameters are connected in an equation which means if you want higher safety you have to make another parameter “worse”. By making the system “one time use” you set the “refuelability” and “repairability” parameters to the lowest and can therefore up the other parameters.
Also, military requirements are very different from civilian.
Yup. /r/Datahoarder guided me right. Got two of the recommended model of MyBook and shucked them. This was 2-3 years ago. Disks are still going strong in my NAS.
Goldman Sachs is overhyped and unreliable.